Our terms and conditions regarding pricing, billing, and refunds.
This Payment Policy sets out the terms and conditions under which Smart Digital Tech Access ('we', 'us', 'our') accepts and processes payments for our digital services. By engaging our services, you agree to comply with this Payment Policy, which forms part of our overall Terms and Conditions.
Our services include Website Design, Graphic Design, Ads Management, Virtual Assistant (VA) Services, and Mobile App Development. Payment terms may vary by service type and will be specified in your service agreement or invoice.
All prices quoted are in Great British Pounds Sterling (GBP, £) and are exclusive of Value Added Tax (VAT) unless expressly stated otherwise.
We are a growing business and are not currently VAT-registered. Should our turnover reach the current VAT threshold (£90,000 as of the date of this policy), we will register for VAT and notify all clients accordingly. Once VAT-registered, VAT will be charged at the prevailing rate at the time of invoice.
Prices quoted in proposals and quotations are valid for 30 calendar days from the date of issue unless otherwise stated. We reserve the right to adjust pricing for work commencing after a quotation has expired.
For project-based work, including website design, graphic design, and mobile app development, the following payment schedule applies unless otherwise agreed in writing:
We reserve the right to withhold delivery of final files, website credentials, or completed work until all outstanding invoices have been paid in full.
For ongoing services such as Ads Management and Virtual Assistant (VA) packages, the following terms apply:
We accept the following payment methods:
We do not accept cash payments for our digital services. Payment by cheque is not accepted.
All invoices are due for payment within the timeframe stated on the invoice. Standard payment terms are:
Invoices not paid within the agreed timeframe will be considered overdue. We reserve all rights available to us under applicable law in respect of overdue invoices.
In accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended), we reserve the right to charge interest on overdue invoices as follows:
We will provide at least one written reminder before charging interest or fees. However, we are entitled to do so without further notice once a payment becomes overdue.
If payment remains outstanding for more than 30 days beyond the due date, we reserve the right to suspend all ongoing services and to refer the debt to a third-party debt recovery agency or commence legal proceedings to recover the outstanding amount plus all associated costs and interest.
If you believe an invoice is incorrect, you must notify us in writing at hello@sdtaccess.co.uk within 5 calendar days of the invoice date, specifying the nature of the dispute. Failure to notify us within this period will be taken as acceptance of the invoice.
We will investigate any invoice dispute promptly and in good faith, and aim to resolve disputes within 10 business days. Any undisputed portion of an invoice remains due and payable on the original due date.
Given the nature of our bespoke digital services, the following refund policy applies:
Refunds must be submitted in writing to hello@sdtaccess.co.uk. We aim to process any approved refunds within 14 calendar days via the original payment method. This refund policy does not affect your statutory rights as a consumer under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you are contracting with us as a consumer (i.e., not in the course of a business), and the contract is concluded at a distance or off-premises (for example, by email or online), you may have a statutory right to cancel the contract within 14 calendar days of entering into it (the 'cooling-off period') under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
However, by expressly requesting that we begin work immediately — before the 14-day cooling-off period has expired — and by acknowledging that your cancellation rights will be lost once the services are fully performed, you waive your right to cancel once services have been completed.
Where work has already begun at your request prior to the expiry of the cancellation period, you agree to pay for the services supplied up to the point of cancellation, on a pro-rata basis.
If you wish to exercise your right to cancel, please notify us in writing at hello@sdtaccess.co.uk within 14 calendar days of entering into the contract.
We reserve the right to update this Payment Policy at any time. Any changes will be communicated to existing clients by email with a minimum of 14 days' notice and will take effect from the next billing period. Continued use of our services after the effective date of any changes constitutes your acceptance of the revised Payment Policy.